Highline College

Thursday, September 24, 2020

Many campus services remain open online

Marta Barlow Staff Reporter April 14

Many virtual services are available for Highline students while the campus is closed.

Highline is following the Stay Home-Stay Healthy order from Washington Gov. Jay Inslee and is not physically open. However, many services have transitioned to be available online.

The Stay Home-Stay Healthy order will continue until May 4.

Centers and services including the Academic Success Center, Advising and Transfer Center and more have moved online.

The Academic Success Center, which includes the Tutoring Center, Math Resource Center and Writing Center, has transitioned to operating online.

Prior to now, Highline was one of the few colleges in the state that didn’t have any pre-existing online tutoring centers, Lyall Rudenskjold said.

Rudenskjold is the program manager of the Academic Success Center.

The week before classes started up for Spring Quarter, Rudenskjold and the tutors did “a crash course on Zoom,” and how to tutor using it.

“There are hiccups,” Rudenskjold said. But, “It’s actually going fairly well.”

As of right now, the Academic Success Center is not taking drop-ins for tutoring at this time.

For the Tutoring Center, students must make an appointment for tutoring and come prepared as sessions will be 20 minutes.

There is no limit, at the moment, of how many sessions a student can have per week.

“We decided to initially have 20-minute sessions so then we could see three students an hour,” Rudenskjold said.

The Tutoring Center may change how long its sessions are in the future, but for now, they are seeing how things go, Rudenskjold said.

“Prior to this [being online], all of our sessions were drop-ins,” Rudenskjold said.

This had some downsides, however, as there could be a group of students drop-in at once and there would be only one tutor for that subject.

For the tutors who are just learning how to tutor online, there is an added stress of drop-ins, Rudenskjold said.

The Tutoring Center is virtually tutoring Accounting, Biology, Business, Business Technology (BSTEC), Chemistry, Computer Science, Economics, Healthcare, Psychology, English as a Second Language (ESL) and Spanish.

For more information or to schedule a tutoring appointment visit the Tutoring Center webpage http://tutoring.highline.edu

The Math Resource Center will also be following the tutoring centers’ by appointment only 20-minute sessions.

There is no limit, at the moment, of how many sessions a student can have per week.

For more information or to schedule an appointment with the Math Resource Center visit http://mrc.highline.edu

The Writing Center will be by appointment only at this time as well. Students can pick appointment session times of 25 or 50 minutes.

The Writing Center has two appointments per week limit for students.

For more information or to schedule an appointment with the Writing Center visit http://writingcenter.highline.edu/

“We are doing the best we can to serve our students,” Rudenskjold said.

Similarly with the Academic Success Center, the Advising and Transfer Center did not have online services before now.

The online Advising and Transfer Center was put together in a span of a few weeks, and staff had to learn a new set of skills to make it work.

“We had to learn it really fast,” Renata Cummings said.

Cummings is the Associate Director of Advising and the Transfer Center.

“We did quite a few team meetings,” she said.

Team meetings helped the staff to navigate and figure out how to use Zoom. During these meetings, they had to learn the new policies that came with using Zoom as well.

“I’m impressed with Highline,” and how it has made so many services available online, that weren’t previously available online, in a short amount of time, Cummings said.

“Its a tough time and I’m really humbled that I’m seeing so much patience,” she said.

While things are going relatively well, there are still some challenges the Advising and Transfer Center is facing.

One challenge is “students knowing where to go,” Cummings said.

Some students don’t know where or how to find the online Advising and Transfer Center.

On campus, there is a building the center is in and students could go to the building and be at the Advising and Transfer Center. Now students must go online and look for their website and then virtually have a meeting with them.

While transitioning to finding everything online, Cummings said that the Zoom lobbies can help students find what they are looking for.

The virtual Zoom lobbies can be located on Highline’s home page.

The virtual Zoom lobby link takes students to a page with all the contact information for different services and centers.

Once students find the Advising and Transfer Center, “We’d love for students to utilize us as much as possible,” Cummings said.

The Advising and Transfer Center is available to students through email, phone, and Zoom. Students can either schedule an appointment or drop-in Monday–Thursday, 11 a.m.–2 p.m and Friday, 10 a.m.–1 p.m.

“We are still here. We are here to help,” Cummings said.

Students can access more information at their website https://advising.highline.edu/

Along with the rest of the campus, the physical location of the Highline bookstore will be closed until May 4. While the physical location is closed, the online bookstore is open and offering free shipping.

The Career and Student Employment Center, CASE, also is available to help students virtually.

The CASE Center Zoom Lobby is open 10 a.m.-12 p.m., Monday through Friday “for any questions or concerns; career related guidance; career advising/exploration appointment requests (including mock interviews),” Daniela Esan said.

Esan is a program specialist with Career Services.

Students can schedule Zoom appointments for these online services as well.

Transitioning online and working from home have been challenging, Esan said, but “we are continuously ready to serve our students.”

Students can get in contact with the CASE Center by email, or visiting their website at https://studentemployment.highline.edu/

The MESA, Mathematics Engineering Science Achievement, student center on campus is closed but they too are shifting to being online.

While the campus is closed, MESA is offering virtual workshops, tutoring, and transfer advising. New application reviews will also help virtually.

For more information visit their website at https://mesa.highline.edu/

The Public Speaking Center is open to virtually assist and tutor students.

Students can schedule a Zoom meeting from 9 a.m. to 4:30 p.m. Monday through Friday and get tutoring for topic ideas, outlines, citations, visual aids, speech anxiety, delivery, watch and or/ record practice speeches.

Students can also email their recorded speeches to publicspeakingcenter@highline.edu.

To schedule a Zoom appointment with the Public Speaking Center visit https://publicspeakingcenter.youcanbook.me

Financial Aid services are still available to help students online. They are also offering are virtual service, such as financial aid application assistance

Students can call, email, or visit their website at https://financialaid.highline.edu/apply/ for more information.

Students who still need to pay tuition and fees are still able to pay online. Students can pay online at https://secure.highline.edu/wts/wccba/waci600.html

The Cashiers office is open 8 a.m.-5 p.m. Monday through Friday.

If students have questions or concerns, they can email the Cashiers office or visit their website https://adminservices.highline.edu/finance/cashiering/ for more information.

For those who are seeking to attend Highline, the Admissions and Residency services are available online. Staff for admissions and residency can be contacted through Zoom or email.

The Counseling Center is making appointments available for students on Zoom, both video and audio calls. Students can get in contact with counselors by visiting https://counseling.highline.edu/contact-us/

For more virtual services and contact information, visit Highline’s virtual support services during Spring Quarter 2020 at https://www.highline.edu/covid19/virtualsupportservices/